CFTE003

Update to another phone horror story – Community News No 870
We were badly impacted by the bush fires on 8th November 2019 that swept through Rainbow Flat and Koorainghat. We lost all our services including the land line. Telstra came and installed a satellite phone for us, however due to some mix up it was first connected and then disconnected, so effectively was a waste of time. Once services were restored I contacted Telstra to uninstall and remove the satellite phone. Despite repeated requests they never did. I went into the Telstra shop in Taree several times but nobody was willing or able to help. Finally one assistant told us to keep it “everyone is entitled to one satellite phone” I was told. Absolutely flabbergasted, I kept the phone and when we moved to Jilliby in December, the phone came with us. I then tried returning it to the Telstra shop at Tuggerah, but they didn’t want to know either. Therefore, if your correspondent wants to know why Telstra has a shortage of Satellite phones, the answer is very simple. They give them out but don’t go get them back and even refuse to accept them back at their Telstra shops.
Martin Flippance
23/2/2021